Doge Warranty Service
Since our factory is located in China, and our headquarters as well, some of you may be wondering about our warranty service after you have purchased one of our products. Be assured that the all the Hifi equipment you buy from us are warranted and feel safe that the warranties will be serviced in the country you live and for sure not in China.
How long last our warranty ?
> All of our products will have a 1 year full warranty (including labor and parts) on all problems concerning electronic, and a 3 months warranty on the vacuum tubes.
> The warranty on the tubes covers parts only as they are easily exchangeable by the final user. We consider by owning a tube amplifier, our customer should have (or learn) knowledge to change a vacuum tube, which is not much different than changing a lamp on your ceiling. Owning a tube amplifier is a marvellous experience and the only conterpart of this gorgeous sound is that sooner or later some tubes will have to be exchanged.
Why our warranty is shorter on vacuum tubes ?
The very simple reason the warranty on tubes is shorter is because tubes have a life span given in hours, and it is impossible for us to know if the amplifier has been used 1 hour per day or 24 hours per day, in particular for professional use. So, a customer who would use his product 24h a day could have reached half life span already after a few months. Most of manufacturers do the same practice, including famous ones like Audio Research.
Where are located our authorized service centers and what are our warranty terms ?